Since the start of the pandemic our focus has been on the safety of our employees, customers, partners and communities, while continuing to run our business and support our customers. We continue to see an increasing number of our customers and partners implementing vaccine mandates for those working within their facilities, including our employees. More than 1000 of our customers in the U.S. are currently requiring vaccination from their suppliers, with this number increasing every day.

The U.S. Federal government is one of BSNA's largest customers and the Federal government recently issued multiple vaccination requirements that directly impact our company. A cross-functional team worked diligently to sift through the complexities of those requirements and determined the best solution with both our employees and our customers in mind. The team developed a site classification model to manage the Federal requirements, and area and local leadership teams determined site classifications based on Federal work, capacity needs, customer requirements, market conditions, etc.

As a result of that review, management has determined that this role now requires candidates to be vaccinated in order to meet our Federal government and/or customer obligations. We thank you for your patience and support as we work through this complexities.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
• Responsible to contact customer representative and ascertain equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Perform other duties as assigned

NOTE: Candidates will work primarily in Eastern MT, Billings area and also cover Northern WY.

What we look for

Required

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Valid Fire Alarm License
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• High School Diploma or equivalent
• Ability to follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver's license and driving record that meets company requirements
• Able to pass a pre-employment background and drug tes.
• Retain any licenses that are required by National, State and Local codes

Preferred

• NICET Level II certification strongly preferred

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.