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Cape Fox subsidiary Wolf Lake Services is seeking a Training Helpdesk Support Specialist to join our team in Washington, DC in support of the US Agency for International Development (USAID).
Job Summary The purpose of this order is to provide the necessary level of professional and technical support required to facilitate the overall operational objectives of USAID and Human Capital and Talent Management (HCTM) Center for Professional Development (CPD) programs and functions. The Contractor will provide training consultation, development, facilitation and administration support on a full-time basis in support of HCTM/CPD’s mission and its Global Workforce Learning Strategy (GWLS) objective to strengthen the capacity of the Agency’s global workforce by ensuring they are well-equipped with the knowledge, skills, abilities and resources to administer programs around the world. The Contractor shall provide these services, materials and related equipment to perform the work delineated herein. The candidate will respond to HCTM needs in the training and employee development programs and initiatives, network with HR colleagues and other USAID units and perform the following tasks with deliverables as described. Essential Functions and Responsibilities Duties include: The candidate provides technical support on the full range of issues pertaining to Training, Education, Employee Development and/or Career Development and other HR duties as assigned. Incumbent is responsible for the registration and enrollment of attendees through the Agency’s Learning Management System (LMS).
Essential functions of the job:
Additional Duties
Education and/or Experience Not required to have a postsecondary degree; however, job experience in relevant essential duties is required. Must have a minimum of five years’ experience providing support to end users on a variety of issues; ability to identify, research, and resolve technical problems; respond to telephone calls, email and personnel requests for technical support; documents, tracks, and monitors the problem to ensure a timely resolution. Qualifications and Requirements Must possess qualities in the following areas: customer-service skills; listening skills; problem-solving skills; speaking skills; and writing skills. Ability to work under deadline pressure, handle stress and deliver professional results. Long hours and weekends may be required to meet deliverables. Strong written and oral communication skills, organizational skills, and attention to detail. Self-motivated with minimal oversight. Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook. Some travel may be required. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. MUST BE ABLE TO OBTAIN AND MAINTAIN USAID FACILITY ACCESS