GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

EDUCATION AND WORK EXPERIENCE: Must have High School diploma or equivalent. Should have experience working with the public, preferably social service experience. Valid Drivers license.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented and attention to detail
• Self starter
• Team player
• Strong use of the English language in verbal and written communication
• Excellent telephone skills
• Ability to work in a fast-paced environment and maintain pose under pressure
• Customer service mindset
• General knowledge of business protocols
• Ability and willingness to keep information confidential
• Ability to operate office machinery such as a calculator, desktop computer, typewriter, fax machine, scanner and copier
• Ability to deal with the public and control unusual situations with clients such as when they get emotional.
• Ability to problem solve, make decisions and prioritize.
• Crisis intervention skills
• Ability to evaluate the needs and have knowledge of issues affecting low-income individuals and families.

COMPUTER SOFTWARE-RELATED SKILLS:

• Microsoft Word, Publisher and Excel required
• Outlook, helpful
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming phone calls and determine the most appropriate resolution
• Input information from client applications into the social service computer system.
• File client applications and other office related filing to appropriate file cabinets
• Screen clients to ensure services are legitimate and funds are available to give assistance requested
• Council with clients to ensure all their needs are being met
• Be familiar with all agencies in the community so as to be able to refer clients to those agencies when The Salvation Army cannot meet those needs
• Process all social service requests through the Havre Service Center Director for final approval or disapproval
• Keep statistics on all clients and services rendered
• Code Bills, scan to AP and prepare them to be sent to DHQ.
• Prepare Donor deposits and send them to Lockbox.
• Respond when request to assist the Havre Service Center Director with emergency service issues
• Represent the Havre Service Center Director in his or her absence.
• Will be accountable to DHQ in the absence of the Havre Service Center Director
• Comply with existing policies, rules and Salvation Army regulations
• Assist with other assigned duties as requested
• Help with back to school program, holiday assistance and other special social service programs
• Attend trainings as they come up that correspond with social work
• Attend/take computer trainings on currant software programs as the programs are updated
• Willing to work with and possibly training community volunteers
• Record Gift In Kind (GIK) using an Excel spread sheet.
• Willing to visit with RISP Clients as needed.
• Have a valid driver's license and be willing to complete Precise Driving to operate a Salvation Army vehicle.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to climb/descend at least 17 stairs carrying items. (Example: angel tree gifts, food pantry items, Gift in Kind items)
• Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead
• Ability to operate the telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (reams of paper, Giving Tree gifts, school supplies Gift in Kind items, etc)
• Ability to access and produce information from a computer
• Ability to understand written information

SPECIAL COMMENTS: I understand that I will be covered by Worker's Compensation insurance while on the job, and agree to cooperate to properly report all work-related injuries or accidents. I further understand The Salvation Army does not participate in unemployment compensation insurance, and I will not accrue unemployment benefits while working for The Salvation Army.

Qualified Individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

SUPERVISOR: Trina Crawford